Returns & Refunds
In accordance with Decree-Law No. 24/2014 of February 14th, customers have 14 calendar days from reception of the products ordered to change their mind and to exercise the cancellation right.
Customer needs only to make a clear statement that they want to cancel the contract and a motive is not needed to be given.
To exercise the cancellation right customer should return the products within 14 calendar days and in perfect conditions. The return costs are of the sole responsibility of the customer. In the case returns against-refunding, CORK & CO reserves the right to refuse the return or to invoice all costs related to this.
For the purpose of this clause, all returns must be directed to:
CORK & CO
Rua das Salgadeiras 10
CORK & CO will refund all values received, including the outbound delivery cost (initial shipping costs from CORK & CO to the delivery address), within 14 calendar days of receiving goods back. If the consumer has chosen to have the goods delivered by more expensive means than the cheapest standard delivery option offered, CORK & CO does not have to refund the full outbound delivery cost, but only the cost of the standard delivery option which the consumer could have chosen.
Upon reception, articles will be examined by CORK & CO to check if all return conditions have been respected. CORK & CO has the right to deduct the value from the refund if the products show signs of unreasonable use leading to diminished value, namely if the product show signs that it has not just been checked but used or if its original specific packaging is missing or damaged.
If the customer considers that a product presents some defect, damage or is not in conformity with the contract at the time of delivery, they should contact immediately CORK & CO by email to email@example.com, sending photos of the problems found. These photos are mandatory as a proof of the problem.
CORK & CO will verify the information given by the customer and, if necessary, will instruct the customer to return the product at CORK & CO’s expenses.
In case of default, CORK & CO will replace the defective product within a reasonable time. The replacement of the product returned in accordance with this clause will be subject to its availability. In the case of unavailability, CORK & CO will reimburse the value paid by the customer, including shipping costs and other expenses the customer has incurred.
Products purchased through this Site cannot be exchanged.