Returns & Refunds
Right of withdrawal
In accordance with Decree-Law No. 24/2014 of February 14th, customers have the right to cancel and return their orders within 14 days, for any reason and without a justification. This "cooling off" period expires 14 days after the day the customer received their products.
Customers need to make a clear statement that they want to cancel the contract and should return the products within 14 days, providing the products have not been worn or used and are in perfect original condition.
This return policy does not apply to products made to order or personalised products.
Customers must send products back to:
CORK & CO
Rua das Salgadeiras 6
Customers will be fully reimbursed (including products and original shipping costs) apart from the return costs, which will be paid by the customer.
Upon reception, products will be examined by CORK & CO to check if all return conditions have been respected. CORK & CO has the right to deduct the value from the refund if the products show signs of use, mishandling or defects that have not been reported by the customer upon reception of the products.
If a product is defective, damaged or is not in conformity with the contract at the time of delivery, the customer should contact CORK & CO immediately by email at firstname.lastname@example.org describing the situation and sending photos of the problems found. These photos are mandatory as proof of the problem.
CORK & CO will verify the information given by the customer and, if necessary, will instruct the customer to return the product at CORK & CO’s expenses.
In case of default, CORK & CO will replace the defective product within a reasonable time. The replacement of the product returned in accordance with this clause will be subject to its availability. In the case of unavailability, CORK & CO will reimburse the value paid by the customer, including shipping costs and other expenses the customer has incurred.
Products purchased through this website cannot be exchanged.