Shipping & Orders
Shipping Costs and Delivery Times
Shipping costs vary depending on the weight and volume of the products (including packaging) and according to the destination country.
Shipping costs are calculated at the time of completing an order (check-out) and the details are presented to the customer before payment.
Estimated shipping costs (up to 1kg) and delivery times are shown below.
Delivery times are approximate. Saturdays, Sundays and Public Holidays are not considered working days. Due to delays in customs clearance (for non-EU deliveries) and in special occasions and seasons, such as Christmas, the estimated dates may be extended.
Orders are shipped within the next 5 working days after payment confirmation. Due to the supply chain crisis, the deliveries of the materials necessary to create the items are very late. Because of this, some of our items will take longer than usual to be shipped. Customers will be notified if this happens with their products.
The customer understands and accepts that Cork & Co cannot be held responsible, in any case, for delayed delivery times, since it depends on external services.
- European Union (EU) countries
We estimate a delivery time of 5 to 10 working days after postage.
|0g – 250g|
|250g – 500g|
500g – 1kg
- Non-EU countries
We estimate a delivery time of 20 working days after postage.
|0g – 250g|
|250g – 500g|
500g – 1kg
- Portugal (mainland)
We estimate a delivery time of 3 working days after postage.
|0g – 1kg|
Tracking And DeliveryCustomers will be notified by email as soon as their order is shipped and the tracking information will be provided so that the customer is able to trace their parcel. Customers should provide a complete and correct delivery address and have the necessary conditions to receive the products. CORK & CO will not be held liable for any delay or impossibility of delivery due to insufficient or unknown address or due to the absence of a recipient at the delivery address. If the delivery fails due to any reason mentioned previously, the contract will be considered as terminated without refund.
CORK & CO accepts the following payment methods:
a) PayPal account;
b) Credit cards.
Payments by credit card must be made through PayPal which accepts VISA, Master, AMEX, Maestro and Discovery cards.
To carry out any order, customers must fill all the required fields and must provide personal information such as name, address and email.
When placing any order, customers understand and accept the general sales conditions, prices and description of products included in this transaction.
All orders are subject to acceptance of CORK & CO, from which the customer will be informed by email.
All products are subject to availability.
If a product is temporarily out of stock, CORK & CO will notify the customer by email, informing the estimated time for new stock and providing any options and solutions to help out the customer.
If the customer chooses to cancel the order, CORK & CO will refund the customer, in accordance with the provisions laid down in art. 19 of Decree-Law No. 24/2014, of February 14th.
CORK & CO reserves the right to remove any product from this website and to delete or modify any material or contents from this page, at any time.
CORK & CO will not be held liable to the user or any third party, for orders regarding any product removed from the Site, as well as by the temporary lack of availability of any product in accordance with the provisions above this clause.
Impossibility To Complete An Order
CORK & CO assumes no responsibility for the refusal of order completion derived from involuntary exceptional circumstances or events of force majeure, even after confirmation of that order, undertaking only the obligation to communicate to the customer the impossibility of completing the order and the obligation to reimburse immediately the payments that have been made by the customer and related to that order.
PricesPrices are liable to change at any time, but changes will not affect orders in respect of which CORK & CO have already sent an order confirmation to the customer.
CORK & CO's website contains a large number of products and it is always possible that, despite the best efforts, some of the products listed on the website may be incorrectly priced. Normally, prices will be verified as part of CORK & CO's dispatch procedures so that, where a product's correct price is less than our stated price, the customer will be notified to choose between a refund or a voucher. If a product's correct price is higher than the price stated on the website, CORK & CO will contact the customer for instructions before dispatching the product, or reject the order and notify the customer of such rejection.
CORK & CO is under no obligation to provide the product to the customer at the incorrect (lower) price, even after sending an order confirmation to the customer, if the pricing error is obvious and unmistakable and could have reasonably been recognised by the customer as a mis-pricing.